Rights and responsibilities
FOR YOU AS A SERVICE USER AND US AS A SERVICE PROVIDER.
Your rights as a service user
- To have your privacy, confidentiality and dignity respected at all times
- To be treated with courtesy
- To make decisions for yourself and to be encouraged to do this
- To have your carer, family, trusted friend or advocate involved in your care if you wish
- To be assisted by your worker but not pressured into a particular direction
- To be kept waiting no longer than necessary to receive a service
- To refuse a service
- To a private space for discussions
- To access services without discrimination
- To be informed and consulted about available services and other relevant matters
- To seek an independent advocate if you feel you need one
- To access services that are culturally appropriate
- To access interpreter services free of charge if you need one
Our responsibilities as a service provider
Brophy Family and Youth Services has a commitment to providing service within a framework which is client focused and client driven.
Our staff has the responsibility:
- To respect and treat service users with dignity
- To inform service users of their options
- To access relevant services within Brophy Family and Youth Service
- To involve service users in decisions about service delivery planning
- To respond to the diverse social, cultural and physical experience and needs of service users
- To ensure service users receive the service which they have agreed to
- To respect the privacy and confidentiality of service users
- To deliver services to service users in a safe manner
- To respond to service users complaints fairly and promptly and without retribution
- To accept service users choice and involvement of an advocate to represent his/her interests
- To consider service users views when planning, managing and evaluating service provision.
Your responsibilities as a service user
As a service user you are expected:
- To respect the human worth and dignity of the service provider
- To respect the human worth and dignity of other service users
- To treat service provider staff and other service users with courtesy
- To actively make decisions for yourself
- To accept the outcome of any decisions you make
- To provide feedback to the service provider so as to contribute to improving the service
- To be responsible for informing workers of any issues which cause concern, so that referral to more appropriate services may be possible
